Shipping and Returns Policy


Shipping Policy
It is our goal to provide you with the speediest and most convenient delivery of your purchases to you or any designated recipient.


Shipping Locations
We can deliver to your location in West and East Malaysia.


Shipping Period
Orders made through Herculife.com normally takes 3 to 5 days for verification purposes to validate the payment, contact and delivery details. After that it may take up to an additional 10 business days for delivery. However, some areas may take longer due to the low frequency of deliveries to the delivery zip code.

For products that are made-to-order, customized, or shipped from overseas, the delivery period can take anywhere from 1 to 3 months.


Shipping Service Partners
We currently use multiple courier services from Ninjavan, DHL Ecommerce, Poslaju, Aramex, Janio as well as Lalamove.


Recipient Responsibility
Either you or your representative that is 18 years of age or older are authorized to receive the parcel. If no one eligible is available to receive the initial delivery, you may be charged a fee for subsequent re-deliveries.

Our courier service partners makes 2 delivery attempts for parcel deliveries. After the 2nd failed attempt at delivery, the parcel(s) will be return to our warehouse and we will issue a credit for your merchandise only. If you would like to have the parcel re-delivered to you, you will be responsible for the re-delivery fee.

Return Policy
Products purchased from Herculife.com can be exchanged for a replacement within a maximum of 7 days starting from the date which you received the product.

Products purchased are only eligible for an exchange if the product is:
  • Received damaged upon delivery with full package of the products attached, i.e. tags, labels, free gifts, accessories, original packaging.
  • The wrong size for wearable products that does not come into contact with any private body parts, and with full package of the products attached, i.e. tags, labels, free gifts, accessories, original packaging.
  • The wrong product delivered with full, unsealed package of the products attached, i.e. tags, labels, free gifts, accessories, original packaging.
  • Missing parts of product purchased with full package of the products attached, i.e. tags, labels, free gifts, accessories, original packaging.
Requirements for an eligible product exchange:
  • Proof of purchase – Sales order number or invoice.
  • Approval of the exchange from customer service personnel.

A refund option is available only if:

  • You requested and are eligible for a product exchange but we are unable to supply you with a suitable replacement product that is agreed upon by both parties.
  • You claim to not have purchased the product or any products from Herculife.com, provided that the original packaging, labels, tags, accessories, and free gifts that came delivered with the product is sealed, and you have contacted us within 24 hours upon receiving the product in question.

How to request for a product return?
Kindly make sure the product is eligible for a return by referring to our Return Policy above before making an exchange request. You can request for an exchange by contacting our customer service via our Contact Us page, email us at support@herculife.com, or call our customer service personnel at 012 5578507.


How to process a product return?
Once the necessary details have been confirmed by our customer service personnel, you are required to send the product and proofs of purchase back to us either in person, or by courier with tracking number at your expense to the address below: -

Attn: Chyromed Works Sdn Bhd
39-3, Jalan Medan Setia 1, Bukit Damansara, 50490 Kuala Lumpur, Malaysia

How long does the exchange process take?
The exchange process will take anywhere from 10 to 90 business days to complete upon us receiving the product depending on the availability of the product, whether it is custom made-to-order, or if the product needs to be imported from overseas. We also need to run a quality assessment process for the returned product to make sure it meets our Return Policy requirements. Customer will be notified once the process is complete and the replacement product is ready. In the unlikely event if the returned product does not meet our Return Policy requirements, customers must reimburse the cost of courier service for the product to be delivered back to customers.

In the case of a refund in which you claim to not have purchased the product, an investigation must be carried out before a timeline of resolution can be determined.