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It is our goal to provide you with the speediest and most convenient delivery of your purchases to you or any designated recipient.
We can deliver to your location in West and East Malaysia.
Orders made through Herculife.com normally takes 3 to 5 days for verification purposes to validate the payment, contact and delivery details. After that it may take up to an additional 10 business days for delivery. However, some areas may take longer due to the low frequency of deliveries to the delivery zip code.
For products that are made-to-order, customized, or shipped from overseas, the delivery period can take anywhere from 1 to 3 months.
Shipping Service Partners
We currently use Poslaju as our courier service partner.
Either you or your representative that is 18 years of age or older are authorized to receive the parcel. If no one eligible is available to receive the initial delivery, you may be charged a fee for subsequent re-deliveries.
Products purchased from Herculife.com can be exchanged for a replacement within a maximum of 7 days starting from the date which you received the product.
A refund option is available only if:
How to request for a product return?
Kindly make sure the product is eligible for a return by referring to our Return Policy above before making an exchange request. You can request for an exchange by contacting our customer service via our Contact Us page, email us at firstname.lastname@example.org, or call our customer service personnel at 012 5578507.
How to process a product return?
Once the necessary details have been confirmed by our customer service personnel, you are required to send the product and proofs of purchase back to us either in person, or by courier with tracking number at your expense to the address below: -
How long does the exchange process take?
The exchange process will take anywhere from 10 to 90 business days to complete upon us receiving the product depending on the availability of the product, whether it is custom made-to-order, or if the product needs to be imported from overseas. We also need to run a quality assessment process for the returned product to make sure it meets our Return Policy requirements. Customer will be notified once the process is complete and the replacement product is ready. In the unlikely event if the returned product does not meet our Return Policy requirements, customers must reimburse the cost of courier service for the product to be delivered back to customers.
In the case of a refund in which you claim to not have purchased the product, an investigation must be carried out before a timeline of resolution can be determined.